BOOKING CONDITIONS

1. YOUR BOOKING.
On receipt of your booking and all appropriate payments, we will, subject to availability, confirm your arrangements by issuing a confirmation invoice by email. Check this invoice carefully immediately. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. You must be 18 years or over to purchase.

2. PAYMENT.
Full payment is required at the time of booking for all holidays and transport modes.
Credit card payments will incur a handling charge however Debit or Maestro/Switch cards will not.

3. THE COST OF YOUR ARRANGEMENTS.
We reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the service providers in accordance with their own terms and conditions. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking.

4. CHANGES BY YOU.
Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. We recommend that such requests are sent by Recorded Delivery. Requests not guaranteed. Where they can be met, an amendment fee of £25 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

5. CANCELLATION BY YOU.
Should you or any member of your party need to cancel your chosen arrangements the party leader must immediately advise us in writing. We recommend that such requests are sent by Recorded Delivery. Notice of cancellation will only be effective when it is received in writing by us. If you cancel, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable on cancellation.

If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £25 per person must be paid before the transfer can be affected. For Eurostar inclusive bookings, you must pay the charges levied by Eurostar, as applicable. As Eurostar do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the ticket.

6. INSURANCE.
Adequate travel insurance is essential. Details of the policy we offer are shown elsewhere in our publicity materials. Cover will not be effective until we receive all applicable premiums in full. Please read your policy details carefully and take them with you on your holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

7. OTHER CHANGES AND CANCELLATIONS.
If the service provider changes or cancels your booking. If there is a change to your booking we will pass on the new details to you together with any compensation that the relevant service provider awards. As agent only for the service provider we cannot accept any liability for any changes or cancellations made to these bookings.

8. FORCE MAJEURE.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any service provider is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the provider of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. OUR LIABILITY TO YOU.
We act only as an agent for the service provider concerned. Your contract for your ferry crossing, rail travel or accommodation is directly with the service provider concerned. We accept no liability in relation to the service itself or for the acts or omissions of the service provider concerned. Please note the service provider is entitled to limit its liability to you in accordance with applicable International Convention(s) or Regulation(s). The terms and conditions of the service provider will apply to your contract (copy available on request). However, in the event that we are found liable on any basis whatsoever our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the service provider (as opposed to any service provided by the service provider itself for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

10. COMPLAINTS AND PROBLEMS.
If you have any reason to complain or experience any problems whilst away, you must immediately inform our representative (if there is one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative (if there is one) and the supplier as soon as possible. If you remain dissatisfied, you should contact our UK office or our 24 hour emergency telephone helpline at the earliest opportunity. Until we know about a problem or complaint, we or the supplier cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of your return to the UK giving your booking reference and full details.

11. BEHAVIOUR.
You accept responsibility for any damage or loss caused by you/ your party. Full payment for any such damage or loss must be paid direct at the time to the supplier in question. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you / your party causes or is likely to cause danger, upset or distress to any third party or damage to property, we and/or the service provider concerned are entitled, without prior notice, to terminate the arrangements of the person(s) concerned. The person(s) concerned will be required to leave the accommodation/ other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

12. CONDITIONS OF SUPPLIERS.
Many of the services which make up your arrangements are provided by independent suppliers in accordance with their own terms and conditions. Some of these may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.

13. SPECIAL REQUESTS AND MEDICAL PROBLEMS.
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We cannot accept any conditional bookings. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we or the supplier of the service in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

14. EXCURSIONS, ACTIVITIES AND PUBLISHED INFORMATION.
The information contained in our publicity materials is correct to the best of our knowledge at the time of publishing. We may provide you with information (in our publicity materials and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our publicity materials which are not part of your contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

15. PASSPORTS, VISAS AND HEALTH REQUIREMENTS.
A full 10 year passport is required for all British citizens. A full British passport may take up to 12 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

16. PUBLICITY MATERIALS AND WEBSITE ACCURACY.
Please note, the published information and prices may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details with us at the time of booking. Where we act only as agent we will have no responsibility for any errors in any documentation, including pricing errors except where those errors were made by ourselves.

17. DELAY.
As we act as agent only, we cannot accept any liability in the event of a delay at your homeward or outward point of departure.

18. SAFETY STANDARDS.
Please note, it is the requirements and standards of the country in which any services which make up your arrangements are provided which apply to those services and not those of the UK.